Refund eligibility depends on the product, its delivery status, and the reason for the request. Because many Digistore products are digital or time-sensitive, contact support as soon as a problem is discovered and before opening a payment dispute.
A request should include the order number and a clear explanation of the issue. Digistore may ask for screenshots or other reasonable information needed to verify delivery or diagnose the problem. Do not post passwords, recovery codes, payment secrets, or other sensitive credentials in a ticket.
Submitting a request does not guarantee a refund. Digistore reviews the order record, product conditions, delivery evidence, and any troubleshooting already completed before deciding the appropriate resolution. Where a refund is approved, processing time may depend on the original payment method and network.
For questions, contact support@moneylogs.net or open a support ticket.
Please review the full policy above before ordering. If anything is unclear, contact us before checkout.